Support | CodeKings

Support & Feedback

CodeKings Platform · Help Desk

Frequently Asked Questions

Select a topic from the sidebar to raise a request

How do I create an account? ▾

Registration is open — head to the Register page and sign up directly. No approval needed.

How long does support take to reply? ▾

We aim to respond within 24–48 hours (Mon–Fri). Include "URGENT" in your message for time-sensitive issues.

I found a bug — what should I do? ▾

Use Report a Bug. Include the affected page and clear steps to reproduce the issue.

When does the public beta open? ▾

We're currently in closed beta. Watch for announcements from your teacher. Closed beta testers — please leave your feedback using the Beta Feedback form!

Can I change my avatar or companions? ▾

Yes — visit your Profile and select the Avatar or Companions tab. New cosmetics are unlocked via Battle Pass, Mystery Boxes, or XP milestones.

Get Support

Platform issues, account problems, course access

Report a Bug

Help us fix issues — the more detail the better

Beta Feedback

Post-Closed Beta · Your responses shape the full release

Thank you for being a Closed Beta Tester

Rate each area honestly. The Sanctum and Progression deep-dives give us the granular data we need. All responses are saved to our database and emailed as backup.

Overall Experience
5 / 10
💀 Needs Work😐 Okay🔥 Excellent
👍 Definitely
🤔 Probably
😐 Maybe
👎 Probably Not
❌ No
General Feature Ratings — 1 to 5 Stars
🎮 Gameplay Core loop, quests, daily tasks
🔁 Replayability Motivation to return each day
📝 Quizzes Quality, variety & difficulty
⚔️ Gauntlet Difficulty curve & pacing
🐉 Boss Battles Fun, fairness & mechanics
🧙 Avatars Customisation & visual quality
🐾 Companions Utility, design & unlocking
📦 Mystery Boxes Value & excitement factor
🎖️ Battle Pass Reward quality & progression
Deep Dive

💻 Sanctum Code-Alongs

Break down your experience with each aspect of the Sanctum interactive lessons

1 · Overall Feel
Overall Sanctum Rating How did Sanctum feel as a whole?
2 · Code Editor
Editor Usability Was the code editor easy and comfortable to use?
3 · Instructions & Prompts
Clarity of Instructions Were the task prompts and directions clear?
Always
Mostly
Sometimes
Rarely
Never
4 · Challenge Difficulty
Difficulty Balance Did the challenge level feel right for your ability?
Far Too Easy
A Bit Easy
Just Right
A Bit Hard
Far Too Hard
5 · Hints & Feedback
Helpfulness of Hints When you were stuck, were the hints actually useful?
Always
Often
Sometimes
Rarely
Never
6 · Learning Value
Did You Actually Learn? Did Sanctum genuinely improve your coding skills?
Clearly Taught
Mostly Taught
Somewhat
Not Really
Not at All
7 · Pacing & Willingness to Return
Way Too Slow
Too Slow
Just Right
Too Fast
Way Too Fast
Yes — definitely
Probably
Maybe
Probably Not
No
0 / 600
Deep Dive

📈 Progression & Levelling

Tell us exactly how levelling felt — the speed, the curve, the rewards, and whether it all made sense

1 · Overall Progression Feel
Progression System Rating How did the overall levelling system feel?
2 · Levelling Speed
Way Too Slow
Too Slow
Just Right
Too Fast
Way Too Fast
3 · Difficulty Curve Across Levels
Too Easy Throughout
Got Hard Too Fast
Balanced Throughout
Started Too Hard
Too Hard Throughout
4 · Impact & Reward Quality
Levelling Felt Impactful Did gaining a level feel meaningful and satisfying?
Excellent
Good
Okay
Underwhelming
Pointless
5 · Understanding How to Level Up
Did You Know HOW to Level Up? 1 = had no idea · 5 = completely clear from the start
Obvious From Start
Figured it Quickly
Took a While
Still Not Sure
Had to Ask Someone
6 · Milestones & Visibility
Milestone Meaningfulness Did hitting a level milestone feel like a real achievement?
Progress Visibility Could you clearly see your XP and progress to next level?
Great Rewards
Decent
Okay
Underwhelming
Felt Pointless
0 / 600
Open Responses
0 / 600
0 / 600
0 / 800